Q: How do I contact Strike Acceptance?
By Phone — Call 949-371-8656 or (239) 315-7535
By Mail — Strike Acceptance, 23272 Mill Creek Dr #350, Laguna
Hills, CA 92653
By Email — customerservice@strikeacceptance.com
Q: What are your Customer Service hours?
Our standard hours are:
M-F - 8:00 am to 8:30 pm CST
Sat. - 8:00 am to 6:00 pm CST
Sun. - Closed
Q: How can I make a payment?
Strike offers several ways for customers to make their payments.
Click here to visit our “Make a
Payment” page.
Q: How can I enroll or cancel my Automatic Payments?
Setting up your account for Automatic Withdrawal of payments from
your bank account is fast and easy - and FREE! To enroll for
Automatic Withdrawal,
Click here
to access the Authorization for Automatic Payment Withdrawal form
or call us at (949) 371-8656 for agent assistance. To cancel
Automatic Withdrawal, call us at (949) 371-8656 for agent
assistance.
Q: Where do I mail my payments?
If you are sending your payment by mail, please send it to: Strike
Acceptance, 23272 Mill Creek Dr #350, Laguna Hills, CA 92653. Or
you may Click here to visit our
“Make a Payment” page to view additional payment options.
Q: What are my options if I am unable to pay by my due
date?
If you are experiencing financial difficulty and are unable to
make your payment on time, please contact us at (949) 371-8656 as
soon as possible. The sooner we hear from you, the more options we
may have to assist you.
Q: Where do I send my updated Insurance documents?
Please send your updated vehicle insurance information to:
By mail: Strike Acceptance, P.O. Box 25934, Overland Park, KS
66225
By email: insdocs@brsks.com
By fax: (913) 433-7150
Q: How do I change my address?
To change the address on your account, please contact us at (949)
371-8656.
Q: How do I get a payoff quote?
To obtain a current payoff for your account, please call us at
(949) 371-8656.
Q: When can I expect to receive the title for a paid off
account?
Your title will be mailed to you at the address we have on record
within ten (10) business days of our receipt of your payoff.
Q: I moved to a new State. How do I change my title?
Please contact Strike Acceptance at (949) 371-8656 for assistance.
Q: What do I do if my vehicle is in an accident?
If your vehicle is in an accident, please call us as soon as
possible at (949) 371-8656. Please try to have as much information
as possible about the accident when you call, including: when and
where the accident occurred; a general description of the damage
to your vehicle; name, insurance, and contact information for any
other drivers and vehicles involved in the accident; a copy of the
police report of the accident (if available).
Q: What do I do if my vehicle was impounded or has been
repossessed?
Please contact us as soon as possible at (949) 371-8656.
Q: What do I do if I recently filed Bankruptcy?
Please provide us with your attorney's name and contact
information, the filing date, the case number for your filing, the
type of bankruptcy you filed, and your plans to return or retain
possession of the vehicle. Once we are aware of, and have
confirmed your bankruptcy filing we will work through your
attorney and the bankruptcy court to resolve your Strike
Acceptance account.
Q: Do you report to a credit reporting agency?
Yes. Strike Acceptance currently reports your loan information to
Experian, and will begin reporting to Equifax and Trans Union by
the end of 2022. We apologize, but we are unable to report
motorcycle lease accounts to the credit reporting agencies.
Q: Can I refinance my loan to lower my interest rate?
Strike Acceptance does not currently offer any refinancing
options.
Q: Can I get a new loan with Strike Acceptance?
All Strike Acceptance loans are originated through the selling
dealership. If you are looking for a newer vehicle, ask your
dealer to contact us at (949) 371-8656, or through our website at
www.strikeacceptance.com.
Follow our journey @StrikeAcceptance